Frequently Asked Questions

Package Retriever is a web-based platform that helps anyone who ships packages save money and simplify the process. Whether you're an online seller or someone shipping items occasionally, you can access discounted shipping rates, manage shipments in one place, and earn reward points with every label you purchase. The platform includes automation tools, complimentary pickup and insurance, and a clean dashboard to make shipping faster, easier, and more cost-effective.

Connect stores, compare discounted rates, purchase and print labels in bulk, track packages, organize orders with custom workflows, follow up on reviews, and message customers—all from one dashboard.

Every time you purchase a shipping label through Package Retriever, you automatically earn reward points, no extra sign up required. Points are credited to your account with each transaction and can be redeemed to save on future shipments. And we're just getting started. Soon, you'll be able to earn even more points through optional tools and experiences designed to fit naturally into your existing workflow. No forced ads, no disruptive prompts, just simple ways to maximize your savings without changing the way you already work.

Yes — there are no subscription fees, no freemium limits, and no hidden charges. Package Retriever is completely free whether you're shipping one package or hundreds. You only pay for the postage itself (at our discounted rates), and we even give you reward points on every shipment to use toward future labels.

We've partnered with Sendle to offer deeply discounted rates typically reserved for high-volume shippers. Since we don't charge platform fees, you save even more.

One of the easiest ways to maximize your points is by selecting Zelle at checkout. When you pay with Zelle instead of a credit card, your reward points increase by nearly 60%. Bonus opportunities like this will always be clearly shown during checkout so you can choose the option that works best for you.

Package Retriever is for anyone who ships — whether you're a high-volume e-commerce seller fulfilling orders from Shopify, Etsy, and eBay, or a casual shipper who simply wants better rates and a smoother experience. It's built for everyone from solo entrepreneurs to individuals sending personal packages.

Just head to PackageRetriever.com and click "Sign Up." It only takes a minute. You can start shipping right away, and if you're an e-commerce seller, you'll also have the option to integrate your store to automatically pull in your orders.

You can connect Shopify and Etsy today, with 13 additional integrations (including Amazon, Walmart, and others) coming soon. This allows Package Retriever to sync your orders automatically. Manual entry is also available for non-sellers or unsupported platforms.

Nope — Package Retriever is entirely web-based. Just log in from any browser and you're ready to go.

Ship: Auto-fills order info, uses color-coded formatting to highlight urgent orders, and lets you generate multiple labels in bulk. Track: Groups shipments by status (on time, late, or lost) and lets you message customers. Review: Uses delivery data to identify customers likely to leave a positive review.

Once you connect your store, Package Retriever syncs new orders in real time. No manual entry required.

We currently work exclusively with Sendle, a reliable, carbon-neutral shipping carrier known for excellent domestic service and competitive pricing. More carriers are coming soon to broaden coverage.

Sendle operates by building a network of local, regional, and national carriers to move packages through the most efficient routes possible. They assign different legs of the journey to the most cost-effective carrier, which helps keep prices low. Sendle is also 100% carbon neutral and especially friendly to small businesses.

Sendle pickups are included with every shipment. You choose your preferred pickup day when booking your label. Sendle's pickup partner will come directly to your door—no trips to the post office required. Leave your parcel in an accessible area if you won't be home. They'll knock or ring the bell when collecting, and you'll receive an email confirmation once your package is picked up.

Yes! Package Retriever supports both domestic and international shipments. You'll get customs documentation and tracking support all in one place.

Yes—complimentary insurance is included with every shipment up to a designated limit. No upsell or extra charge.

Yes. With Sendle, pickup is included. During checkout, schedule a pickup time and they'll come to you.

Reward points can be redeemed as a discount toward future shipping labels. The more points you accumulate, the more savings you unlock, making it easy to reduce your overall shipping spend without doing anything extra.

Nope, there are no hidden fees. What you see is what you get. Package Retriever was built to be transparent, so you won't find surprise charges, platform fees, or upsells buried in the fine print. The shipping label price you see at checkout is exactly what you'll pay.

Not at all. Unlike most platforms, we don't hold back essential tools or charge extra to unlock core functionality. Everything, from integrations and automation to the rewards program, is included by default, no paywall required.

No. Package Retriever is fully operational without any subscription, trial period, or freemium model. You get access to everything right away, no feature limitations or upgrade prompts.

Connecting your online store is quick and seamless. Once you sign up for Package Retriever, you'll see integration options during the onboarding process (or it can be done later in your settings). Just select which platform you would like to integrate, click "Connect", log in, and authorize the integration. Your orders will sync automatically, no manual setup or data entry required.

Yes, Package Retriever currently supports integrations with Shopify and Etsy, with 13 additional marketplaces on the way. Once connected, all of your orders appear in one clean, unified dashboard. This multichannel functionality makes it easy to manage everything in one place, saving you time and reducing fulfillment headaches as your business grows.

Once integrated, your orders automatically import into Package Retriever, no need to manually upload anything. From there, you unlock enhanced features like the Ship, Track, and Review sections. These tools help automate and simplify your fulfillment workflow, including order tagging, bulk label generation, customer messaging, and more.

We're actively expanding our integrations to support as many selling platforms as possible. Amazon, TikTok Shop, eBay, Walmart, and WooCommerce are our top priorities. Others like Squarespace, Magento, BigCommerce, Wix, and more are also on the roadmap. In total, we have 13 additional integrations planned. Our goal is to provide near universal coverage so you can manage your fulfillment in one place, no matter where you sell. If there's a platform you'd like to see supported, let us know, your feedback helps shape what we build next.

You can contact our team anytime by emailing support@packageretriever.com. We target to respond to all messages within 24 business hours, though most inquiries are answered much faster, typically within just a few hours. Whether you have a technical issue or just need help navigating the platform, we're here to help.

Very shortly you'll be able to! Multi-user access is one of our top priorities, and we're actively building it now. Soon, you'll be able to invite your entire team, whether it's fulfillment staff, virtual assistants, or co-founders, with no limits and no extra cost. You'll also be able to assign roles and manage permissions, making it easy to collaborate and stay organized across your shipping workflow.

You can easily update your ship from address anytime from the Settings section of the dashboard once logged in. It just takes a few clicks to make changes and keep things up to date. Soon, you'll also be able to manage saved packages and other shipping preferences right from the same place, making your workflow even smoother.

Nothing. Your account remains intact with no charges, and your data is preserved.

Yes, security is a top priority at Package Retriever. We use modern, industry standard encryption to protect your data both in transit and at rest. Your order, shipping, and customer details are never shared or exposed beyond what's required to provide the services you request.

No, we never store your actual login credentials. When you connect a platform like Shopify or Etsy, the connection is made securely using their official APIs (OAuth). This ensures you can safely authorize access without us ever seeing or storing your username or password.

Customer addresses and shipment details are used only to facilitate label generation, tracking, and order management. All sensitive data is stored securely, handled with strict access controls, and never shared or sold. We take privacy seriously and comply with all applicable data protection regulations.