This Master Terms of Service constitutes a legally binding contract between you (whether acting personally or on behalf of a legal entity) and Package Retriever Inc., a Wyoming corporation. This Agreement governs your access to and use of packageretriever.com, the Fetch desktop application, the Rookie agentic automation hub, all associated APIs, mobile applications, and any related platforms (collectively, the "Services").

Your access to the Services is strictly conditioned upon your unconditional acceptance of and compliance with these Terms. By registering for an account, installing Fetch, or utilizing any portion of the Services, you acknowledge that you have read, understood, and agree to be bound by the entirety of this Agreement.

Your agreement with Package Retriever includes these Terms and our Privacy Policy, incorporated by reference as if fully set forth herein. In the event of a conflict between these Terms and the Privacy Policy, these Terms shall control.

Package Retriever reserves the right to modify these Terms at any time by updating the "Last Updated" date at the top of this document. Your continued use of the Services after any such changes constitutes your acceptance.

The Site is not intended for use in jurisdictions where its distribution or use would be contrary to local law. The Site is not specifically tailored to comply with HIPAA, FISMA, or similar industry-specific regulations.

You represent that you are accessing the Services solely for business, trade, or professional purposes. Package Retriever does not provide its Services to "consumers" as defined by consumer protection statutes.

The following key terms are used throughout this Agreement:

You must be at least 18 years of age, or the age of majority in your jurisdiction. Minors are expressly prohibited from registering or using the Services.

You represent that your access to the Services is intended solely for business, commercial, or professional purposes. You agree that you are NOT using the Services for personal, family, or household purposes.

You are solely responsible for all activities that occur under your Account. You must (a) maintain strict confidentiality of your password and API credentials; (b) prevent unauthorized access to your Fetch bridge hardware; and (c) immediately notify Package Retriever of any known or suspected unauthorized use of your Account.

You agree to provide true, accurate, current, and complete information during registration and to promptly update such information. Providing false or incomplete information may result in suspension or termination of your Account.

To utilize Shipping Services or certain Marketplace features, you must maintain a positive Account Balance. You are required to pre-fund your Account in an amount equal to or greater than the cost of the transactional services you intend to purchase.

Funds provided by Users are maintained in one or more pooled accounts at financial institutions selected by Provider. Individual Account holders are not entitled to FDIC or similar insurance on their Account Balance. You will not receive interest or earnings on funds in your Account Balance. In the event of insolvency of Provider, amounts held in your Account are not insured and may not be fully recoverable.

A portion of User Account Balances may be linked to virtual postage meters authorized by the U.S. Postal Service. Provider has complete and absolute discretion in deciding whether to assign you to a personal or aggregate virtual postage meter and may move your Account between meters at any time without notice.

All shipping and transaction pricing is controlled exclusively by Provider. You agree to the rate displayed at the time of transaction. No refunds apply to transactions that could have been obtained at a lower rate at a different time or via a different carrier.

By enabling any automated feature — including Auto-Inventory Refresh, Predictive Reordering, Smart Carrier Selection, or Automated Fraud Mitigation — you appoint Rookie as your authorized agent with express authority to access and interpret data from your connected Storefronts, Warehouses, and Vendors; evaluate marketplace signals; and execute binding Purchase Orders and financial commitments on your behalf.

When Rookie initiates a transaction based on parameters you have configured, you are legally bound to that transaction as if you had manually executed it. You are solely responsible for ensuring your Account Balance is sufficient to cover any obligations triggered by Rookie.

AI technologies are inherently subject to "hallucinations," data anomalies, and unpredictable outputs. Provider does NOT warrant the accuracy, completeness, or timeliness of any recommendation or automated action, or that Rookie's actions will result in specific business outcomes.

You may configure Rookie to "Recommendation Mode" only, requiring manual human approval for all actions. By choosing full automation, you expressly assume all operational, financial, and legal risks arising from automated decisions.

To the maximum extent permitted by law, Package Retriever shall NOT be liable for damages resulting from errors in Rookie's predictive logic, failure of third-party APIs to transmit Rookie's instructions, or your failure to properly configure safety thresholds or kill-switch parameters.

All electronic transmissions facilitated by the platform — including Purchase Orders, Invoices, Advanced Ship Notices, and Inventory Status Updates — shall be treated as legally enforceable under UETA and E-SIGN.

Package Retriever provides the technology to facilitate the Marketplace but is not a party to the commercial relationship between Retailers and Vendors. We do not take title to goods, verify legal standing of Vendors, or warrant the quality, safety, or legality of any products traded on the network.

Disputes between a Retailer and a Vendor must be resolved directly between those parties. You release Package Retriever from any claims arising out of such disputes.

You grant Provider the right to obtain and review your business and personal credit history; share de-identified performance data with other Members to facilitate trust; and set, modify, or revoke Network-Wide credit limits or net-terms eligibility based on your Operational Ledger history.

Package Retriever is a SaaS provider and technology platform, not a motor carrier, freight forwarder, or postal operator. Your purchase of a label through the Services establishes a direct contractual relationship for carriage between you and the applicable Carrier to which Package Retriever is not a party.

You warrant that you will not tender any package containing hazardous materials, dangerous goods, or contraband. If your shipment results in a fine or penalty against Package Retriever, you agree to reimburse Package Retriever for the full amount of such fine, plus all associated legal fees and administrative costs. Package Retriever may seize your Account Balance to satisfy any such penalty.

If a Carrier determines a shipment was underpaid due to incorrect weight, dimensions, or packaging data, you grant Package Retriever an irrevocable, standing authorization to (a) deduct the full deficiency from your Account Balance; (b) charge any payment method on file if your balance is insufficient; and (c) assess a reasonable processing fee.

Carrier audits may occur weeks or months after delivery. Your liability for these adjustments is absolute and survives the closure or termination of your Account.

The Operational Ledger captures the "Digital Twin" of your business operations, including every micro-interaction, internal team comment, status tag, and workflow transition. The structure, arrangement, and metadata contained within the Operational Ledger are the exclusive intellectual property of Package Retriever.

You hereby grant Package Retriever a worldwide, perpetual, irrevocable, royalty-free, and fully sublicensable license to host, store, analyze, and use all data signals and metadata generated by your use of the platform for (a) improving the predictive accuracy of the Rookie AI agent; (b) facilitating the SKU Matchmaker; and (c) developing and commercializing proprietary market intelligence products.

Package Retriever owns all right, title, and interest in any Aggregated and De-identified Data derived from your use of the platform. We reserve the absolute right to monetize, license, or sell these de-identified insights to third parties for industry benchmarking, market analysis, and supply chain reporting.

Package Retriever and its licensors exclusively own all right, title, and interest in and to the Services, including the Rookie AI models, Fetch desktop application, underlying Software, proprietary algorithms, and Operational Ledger database architecture. These works are protected by U.S. and international copyright, trademark, patent, and trade secret laws.

You grant Package Retriever a worldwide, perpetual, irrevocable, non-exclusive, royalty-free license to host, use, copy, analyze, modify, and create derivative works from materials you provide (e.g., product images, SKU metadata, brand assets) for the purpose of facilitating SKU Matchmaker, powering Marketplace discovery, and developing market intelligence products.

Fetch operates as a local desktop agent on your hardware, communicating with scales, printers, and other peripherals. By installing Fetch, you grant the Software the right to interact with local OS-level APIs and peripheral drivers. Package Retriever is not liable for damage resulting from incompatible hardware peripherals, loss of physical shipping supplies from printer errors, or physical and environmental damage to your hardware.

You are strictly prohibited from (i) reverse engineering, decompiling, or attempting to extract the source code of the Fetch application; (ii) utilizing the bridge to bypass any security measures implemented by a Carrier; or (iii) using the Software to transmit malware or harmful code intended to intercept data within the Package Retriever ecosystem.

The Rewards Program is a purely promotional incentive. Rewards, credits, and points have no monetary value, do not constitute your personal property, and cannot be cashed out, transferred, or assigned to any third party.

Provider reserves the absolute right, in its sole and unfettered discretion, to modify, reduce, suspend, forfeit, or permanently revoke any Rewards or Missions — including those with a "Pending" status — for any reason, including suspected fraud, violation of these Terms, or discontinuation of the Rewards Program.

Rewards earned from completing Missions are subject to a mandatory "Pending" verification period during which Provider conducts anti-fraud analysis. Provider makes no guarantee that any "Pending" reward will be approved or converted to an active balance.

All subscription fees are billed in advance on a periodic basis. Subscriptions automatically renew at the end of each billing cycle unless you cancel prior to the renewal date. Package Retriever reserves the right to change pricing at any time with notice to you.

All fees paid are non-refundable. There are no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.

You may cancel your account at any time. Upon cancellation, your account remains active until the end of the current billing period. Provider reserves the right to terminate accounts for violation of these Terms at any time without refund.

You are solely responsible for determining and remitting all applicable federal, state, local, and international taxes related to your use of the Services and transactions conducted through the platform. Package Retriever does not provide tax advice.

You may not use the Services to engage in any activity that is unlawful, harmful, or fraudulent. Prohibited activities include but are not limited to: (a) using any automated means to scrape or extract data without authorization; (b) circumventing any security or authentication measures; (c) using the platform to ship contraband or items prohibited by Carrier terms; (d) creating false accounts or misrepresenting your identity; (e) engaging in any activity that could damage, overload, or impair the Services.

All users are expected to conduct themselves professionally. Harassment, discrimination, or abusive behavior directed at Package Retriever staff, support agents, or other platform users may result in immediate account termination. Package Retriever maintains a zero-tolerance policy for harassment in all forms.

By using the Services you represent and warrant that: (a) you have the legal capacity and authority to enter into this Agreement; (b) you will comply with all applicable laws and regulations; (c) all information you provide is accurate, truthful, and complete; (d) your use of the Services will not violate any applicable law or the rights of any third party; and (e) you are not located in a country subject to a U.S. government embargo.

Through your use of the Services you may have access to confidential and proprietary information of Package Retriever and other Members. You agree to treat all such information as strictly confidential, not to disclose it to any third party without prior written consent, and to use it solely for the purpose of utilizing the Services as permitted under this Agreement.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED AVAILABILITY. PACKAGE RETRIEVER DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT OPERATION WILL BE ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PACKAGE RETRIEVER, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL. IN NO EVENT SHALL PACKAGE RETRIEVER'S TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF (A) FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

You agree to defend, indemnify, and hold harmless Package Retriever and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms, your use of the Services, or any Carrier fines or penalties resulting from your shipments.

This Agreement is effective upon your first use or registration and continues until terminated. Package Retriever may terminate or suspend your account immediately, without prior notice or liability, for any reason including breach of these Terms.

Upon termination, your account and associated data will be archived in the Operational Ledger as a permanent "Golden Record" for supply chain integrity, B2B dispute resolution, and regulatory compliance. While identifiable personal data may be deleted upon request (subject to legal holds), transaction metadata, order history, and EDI records may be retained indefinitely. Sections of these Terms that by their nature should survive termination — including intellectual property rights, disclaimers, indemnification, and dispute resolution — shall survive.

Pre-Arbitration Dispute Resolution. Before initiating arbitration, you must provide Package Retriever with written notice of your dispute and a 30-day opportunity to resolve it informally.

If the dispute is not resolved informally, it shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in the State of Wyoming. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

YOU AND PACKAGE RETRIEVER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

These Terms, together with the Privacy Policy and any supplemental agreements, constitute the entire agreement between you and Package Retriever. If any provision is found to be unenforceable, the remaining provisions continue in full force and effect. These Terms are governed by the laws of the State of Wyoming, without regard to its conflict of law principles. Package Retriever's failure to enforce any right or provision will not be considered a waiver.

Subject to these Terms, Package Retriever grants you a limited, non-exclusive, non-transferable, revocable license to use the API solely to develop integrations with the Services for your own internal business purposes. Package Retriever may revoke API access at any time for any reason.

You are responsible for maintaining the security of your systems that interact with our Services. You must promptly notify Package Retriever of any actual or suspected security breaches. You agree not to attempt to probe, scan, or test the vulnerability of the system or to breach any security or authentication measures.

Any insurance coverage for lost or damaged shipments is provided exclusively by the applicable Carrier or third-party insurer, subject to their terms. Package Retriever is not an insurer and makes no guarantees regarding the outcome of claims filed with Carriers.

You agree not to engage in practices that adversely affect Package Retriever's carrier relationships, and you agree to indemnify Package Retriever for any rate penalties, surcharges, or account sanctions attributable to your shipping behavior.

Following account termination, Package Retriever will retain your transaction data, order history, and Operational Ledger records as part of the permanent Golden Record. You may request an export of your identifiable personal data within 30 days of termination. Package Retriever reserves the right to retain all de-identified transaction metadata indefinitely for platform improvement, market intelligence, and legal compliance purposes.