Package Retriever ("we," "us," or "our") provides a comprehensive e-commerce fulfillment, inventory management, and supply chain intelligence platform. This policy describes how we collect, use, and disclose your information when you use our website packageretriever.com and our integrated services. By using the platform, you acknowledge that Package Retriever functions as a Supply Chain Networkwhere data is shared between Merchants and Vendors to facilitate automated commerce.

Unlike traditional software, we maintain a hyper-granular Operational Ledger to power our AI and marketplace features:

• Team and Workforce Analytics:We track every action on the platform, including comments on orders, internal mentions, who approved a specific transaction, and the time spent in each workflow stage. This includes professional profiles and organizational hierarchy.
• Supply Chain Intelligence:We monitor real-time stock levels of your warehouse and, if connected, the live inventory levels of your connected third-party vendors to identify ecosystem-wide trends.
• Automated Collection:This includes technical data about your device, IP address, and hardware metrics from the Fetch desktop app (such as scale weights and printer status).

Your data powers Rookie, our agentic fulfillment manager. Rookie analyzes the Operational Ledger to provide growth strategies and automate the "Inventory Refresh" process. In accordance with 2026 regulations, we notify you that Rookie utilizes Automated Decision-Making Technology (ADMT). Users have the right to opt-out of automated reordering at any time via their Agent Settings.

We aggregate de-identified data across our entire ecosystem to understand the e-commerce landscape. We reserve the right to anonymize Personal Data and use, license, or sell such aggregated datasets for market analysis. This data is used to provide granular benchmarking based on category, team size, and sales volume, and to notify users of impending supply chain shortages.

Retriever Rewards are promotional tokens with no monetary value. All rewards are subject to a "Pending" period. We reserve the absolute right to review, approve, withhold, or alter any rewards (including pending ones) based on mission verification or anti-fraud audits.

Due to the necessity of a permanent audit trail for B2B disputes and SKU Matchmaker integrity, we retain all records and metadata indefinitely by default. While data is held permanently to maintain your "Golden Record," users may explicitly request the deletion of their identifiable data, subject to legal, tax, or contractual record-keeping requirements.